🔄 Returns & Exchanges

🛡️ Eligibility for Returns & Exchanges

• Products must be unused, unopened, and in original packaging unless defective
• Defective, damaged, or incorrect items are eligible for full return or exchange
• Returns must be requested within 14 days of delivery
• Consumable items (e-liquids, pods, pre-filled devices) are generally non-returnable unless defective
• Products with missing or altered safety seals are not eligible for return

📝 How to Request a Return or Exchange

1. Contact our customer support team via email, chat, or contact form
2. Provide your order number, product details, and reason for return/exchange
3. Our team will review your request and confirm eligibility
4. Receive return instructions, including shipping label or recommended courier
5. Ship the product back using a trusted courier, keeping proof of shipment
6. Once received and inspected, we will process the exchange or refund promptly

⏱️ Processing Time

• Inspection & Verification: 1–2 business days after receiving the item
• Refund Processing: 3–5 business days after inspection for online payments
• COD Refunds: Processed via bank transfer, Revolut, or agreed method
• Exchange Processing: 3–5 business days, followed by shipping of replacement product

🚚 Shipping Costs

• Our error or defective items: We cover the return shipping cost
• Other returns/exchanges: Customer may be responsible for shipping fees
• Use reliable courier services and keep tracking information
• International returns: Customer may bear customs, duties, or taxes

⚠️ Special Conditions

• Non-Returnable Items: Consumables (e-liquids, pre-filled devices, pods) unless defective; items purchased during flash sales or promotions (unless defective)
• Damaged in Transit: Notify immediately and provide photos for verification
• Partial Returns: Return of only part of an order accepted if eligibility criteria met
• Expired Products: Products returned after expiration date are not accepted

🔞 Responsible Use & Compliance

• Our products are intended for adult users only. Ensure you meet the legal age requirement in your country or region.
• All returns comply with electronic cigarette safety, hygiene, and industry regulations.
• We reserve the right to refuse any return not meeting these standards.

📩 Need Assistance?

• If you have questions about returns or exchanges, our support team is ready to assist.
• Contact us for guidance to make your return or exchange process smooth and hassle-free.