❓ Frequently Asked Questions (FAQ)

⚡ Device Doesn’t Fire

1. Check if the fire button is stuck.
2. Ensure the pod is installed correctly.
3. Inspect the electrodes on the pod and device for grime.
4. Perform a charging test to check for a dead battery.
5. Refer to the user manual and check LED indicators for short circuits, insufficient power, or coil disconnection.
6. Internal damage from dropping or water may prevent powering on.

🔌 Device Can’t Be Charged

• Verify the charger works properly; ensure voltage is correct (5V).
• Inspect charging cable and USB port; try another cable if needed.
• Check LED indicator during charging; refer to user manual.
• Battery over-discharged from long-term non-use may not recover; unplug and wait.
• Always use recommended adapters and cables from reputable companies.

🔥 Burnt Taste

• Replace the pod or coil; do not continue using.
• Common causes: pod/coil lifespan reached, dry burning, high VG e-liquid, coil not primed.

💦 Spitting Back

• Ensure drip tip, filler plug, and coil are properly installed.
• Close drip tip/filler plug after filling; avoid overfilling.
• Shake condensation out of chimney if spitting persists.
• Use recommended wattage to fully vaporize the coil.

🌬️ Weak Flavor

• Check LED; if red or flashing 3-5 times, charge battery.
• Weak e-liquid may cause flavor issues; try different e-liquid.
• Replace old e-liquid/pod for better taste, especially first puffs.

💳 Payments

Q: What payment methods do you accept?

A: COD, PayPal, Credit/Debit Cards, Bank Transfer, Revolut, Apple Pay, Google Pay, Amazon Pay, Skrill, Neteller, Stripe, and trusted local gateways.

Q: Is it safe to pay online?

A: Yes, all online payments are processed securely with SSL encryption.

Q: Can I pay when my order is delivered?

A: Yes, COD is available in eligible regions; payment collected by courier upon delivery.

🚚 Shipping

Q: How long does shipping take?

A: Standard delivery is 5 business days; delays may occur during holidays.

Q: Can I track my order?

A: Yes, tracking number sent via email after shipment.

Q: Do you ship internationally?

A: Currently focus on local warehouse shipping; international options limited.

🔄 Returns & Exchanges

Q: Can I return or exchange a product?

A: Returns/exchanges accepted for unused/unopened or defective items within 14 days. Consumables non-returnable unless defective.

Q: How do I request a return/exchange?

A: Contact support with order details and reason; follow instructions.

Q: Who pays for return shipping?

A: Covered if due to our error/defective; otherwise, customer may be responsible.

🔒 Privacy & Security

Q: Is my personal information safe?

A: Yes, SSL encryption and strict privacy policies protect your data.

Q: Can I opt-out of marketing emails?

A: Yes, unsubscribe anytime via email links or account settings.

Q: How do you use my data?

A: For order processing, support, marketing (opt-in), website optimization, legal compliance.

📞 Contact & Support

Q: How can I contact support?

A: Email, live chat, contact form, or phone (+8613769743945) during support hours.

Q: What are support hours?

A: Mon–Fri 9:00–18:00; Sat 10:00–16:00; Sun Closed.

Q: Can I get help on social media?

A: Yes, message us on Facebook, Instagram, Twitter, or TikTok.