🌐 Customer Support Hub

💳 Payment & Shipping

Payment Options

• Cash on Delivery (COD)
• PayPal
• Credit / Debit Cards (Visa, MasterCard, Amex, Discover, Maestro)
• Bank Transfer / Wire Transfer
• Revolut
• Apple Pay / Google Pay / Amazon Pay
• Skrill / Neteller / Stripe
• Other trusted local payment gateways

Shipping Details

• Orders shipped from local warehouses for fast delivery
• Standard Delivery: 5 business days (may be delayed during holidays)
• COD payment completed upon delivery
• Please ensure accurate shipping information

🔄 Returns & Exchanges

Eligibility

• Items unused, unopened, in original packaging (unless defective)
• Defective, damaged, or incorrect items eligible for return or exchange
• Requests must be made within 14 days of delivery
• Consumables (e-liquids, pods, pre-filled devices) are non-returnable unless defective

Return Process

• Contact customer support
• Provide order details and reason
• Follow the return instructions provided
• Ship the product using a trusted courier
• Refund or replacement issued after inspection

Shipping Costs

• Covered by us if the return is due to our error or a defective product
• Otherwise, return shipping may be the customer’s responsibility

🔒 Privacy Policy

Information Collected

• Personal information: name, email, phone number, addresses
• Payment information: cards, PayPal, Revolut, bank transfer
• Order data: purchases, order history, delivery preferences
• Technical data: IP address, device/browser info, cookies

How We Use Your Data

• Order and payment processing
• Customer service and support
• Marketing communications (opt-in only)
• Website optimization
• Legal compliance and fraud prevention

Security & Rights

• SSL encryption, secure storage, restricted access
• Cookies enhance user experience; preferences can be managed
• Right to access, correct, or delete personal data
• Right to opt out of marketing and withdraw consent

📞 Contact Us